Shipping policy
Where we ship
We ship from Greece, both within Greece and to most countries worldwide. If your country cannot be selected at checkout, we do not currently ship there.
Processing time
Orders are prepared and handed to the carrier within 1 to 2 business days. Orders placed at weekends or on public holidays are processed on the next business day. During restocks and sale periods this can take a little longer, and we will tell you if it does.
Delivery times below are counted from dispatch, not from the moment you order.
Greece
Delivery is by ACS, with tracking. Your order comes to the address you give at checkout, or to an ACS pickup point when you choose one at checkout.
Cost: 3.00 EUR
Estimated delivery: 3 to 5 business days from dispatch
You receive a tracking number by email as soon as the parcel is handed to ACS. For delivery to an address, the courier leaves a notice if nobody is there and the parcel then waits at the local ACS store. For a pickup point, ACS tells you when it is ready to collect. Parcels not collected within the period ACS allows are returned to us; if that happens we can send yours again at your cost.
International
International orders are shipped with DHL, with tracking.
Cost: 16.00 EUR
Estimated delivery: 5 to 10 business days from dispatch
Countries: Australia, Austria, Belgium, Canada, Czech Republic, Denmark, Finland, France, Germany, Hong Kong, Ireland, Israel, Italy, Japan, Malaysia, Netherlands, New Zealand, Norway, Poland, Portugal, Singapore, South Korea, Spain, Sweden, Switzerland, United Arab Emirates, United Kingdom, United States
Rest of the world
Cost: 29.00 EUR
Estimated delivery: 10 to 20 business days from dispatch
Countries: all other destinations available at checkout
Delivery estimates
The times above are estimates provided by our carriers, not guarantees. Customs clearance, weather, strikes and local carrier delays are outside our control and can extend them. We do not refund shipping because an estimate was exceeded.
Customs duties and import taxes
Prices at checkout include the shipping cost shown above. They do not include customs duties, import VAT or clearance fees charged by the destination country.
For deliveries outside the European Union, these charges are set by your local authorities and are your responsibility as the recipient. They are collected by the carrier or customs on delivery, not by us, and we cannot tell you in advance what they will be.
If a parcel is refused or abandoned because you did not want to pay these charges, any cost of returning it and any charges already incurred are deducted from your refund.
Tracking
You receive a tracking number by email as soon as your order is dispatched. Tracking can take up to 24 hours to show its first update.
Delivery addresses
Please check your address before completing checkout. We ship to the address you provide, and we cannot change it once a parcel is with the carrier.
If a parcel is returned to us because the address was wrong or incomplete, or because it was not collected, we will refund the goods once it reaches us, less the original shipping cost and any return charges. We can also send it again at your cost.
Lost or damaged parcels
If tracking stops updating for an unusual length of time, or your parcel arrives damaged, contact us through the contact form at acheronvault.com/pages/contact with your order number and, for damage, photographs of the parcel and its contents.
Tell us promptly. Carriers set deadlines for claims, and once they pass, neither we nor they can act.
Split shipments
Where an order contains items with different availability, we may ship it in more than one parcel at no extra cost to you. You will receive tracking for each.